Zendesk group dimensions — agent team definitions, visibility settings, and organizational structure for routing and workload analysis.
Domain hub
Customer Support packages
This hub keeps the Customer Support package set on a stable, exact-match URL so crawlers and readers can move through the catalog without query-string search state.
Zendesk user dimensions and agent performance metrics — roles, locales, verification states, login activity, and per-agent productivity measurements.
Zendesk satisfaction rating dimensions and CSAT metrics — scores, comments, reason codes, response rates, and satisfaction percentages for customer experience measurement.
Zendesk automation dimensions and business rule metrics — triggers, automations, macros, views, and their execution counts for workflow optimization.
Zendesk SLA dimensions and compliance metrics — policy definitions, target configurations, breach events, and achievement rates for service level management.
Zendesk organization dimensions and account-level metrics — company profiles, domain mappings, shared ticket settings, tags, and aggregate support performance per organization.
Zendesk comment dimensions and engagement metrics — comment types, channels, public vs internal visibility, attachment tracking, and channel distribution analytics.
Zendesk ticket dimensions and volume metrics — statuses, priorities, types, channels, tags, assignments, and timeline tracking for the complete ticket lifecycle.
Zendesk ticket performance dimensions and response/resolution metrics — first reply times, resolution durations, wait times, reopens, and transfer counts for operational efficiency analysis.