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@pasar6987/jira-servicedesk

Jira Service Management dimensions and metrics -- request types, SLA status, customer satisfaction, breach rates, and resolution times for ITSM analysis.

OSISchema 1.0Domain project-managementSource developer.atlassian.comOwner @pasar6987

Native (downloadable) · Latest 1.0.0 published Mar 4, 2026 · 1 datasets / 6 measures in the latest preview · Updated Mar 11, 2026

Snapshot

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Format

OSI

Latest release

1.0.0Published Mar 4, 2026

Origin

Native (downloadable)Managed directly in rawctx

Installability

DownloadableDirect rawctx snapshot download

Domain

project-management

Owner

@pasar6987

Organization

Independent

Repository

Not linked

License

Apache-2.0

Visibility

Public

Tags

jiraservice-deskjsmitsmslacustomer-satisfaction

Schema preview

OSI 1.0

Model preview

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Models1
Datasets1
Measures6
Dimensions9
Relationships0
AI context1
models/jira-servicedesk.osi.yamlAI context included
1 datasets6 measures9 dimensions0 relationships

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README

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@pasar6987/jira-servicedesk

Jira Service Management & SLA Tracking -- customer-facing service desk intelligence covering request types, SLA compliance, customer satisfaction scores, and resolution time metrics for IT service management and customer support operations.

Overview

Count
Datasets1
Dimensions9
Metrics6
Relationships0

Datasets

CustomField

Agile and service management custom fields -- story points, business value, team assignments, flagged status, severity, and Jira Service Management request types and SLA data.

  • Dimensions: 9
  • Metrics: 6

Metrics

  • slaBreachCount -- Number of issues where the SLA has been breached.
  • slaMetCount -- Number of issues where the SLA was met within target.
  • slaComplianceRate -- Percentage of issues meeting their SLA targets.
  • avgSatisfactionScore -- Average customer satisfaction score across resolved service desk requests.
  • requestCount -- Total number of service desk requests/tickets.
  • avgTimeToResolutionHours -- Average time to resolve service desk requests, in hours.

Install

rawctx snapshot-download @pasar6987/jira-servicedesk

Source

Jira Cloud REST API v3

Topology

Semantic graph

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Semantic Graph

Datasets 0 / Measures 0 / Dimensions 0 / Relationships 0

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