Format
OSI
Registry packagePublic
@rawctx/sf-service-case
The backbone of customer support, handling case creation, tracking, routing, team assignments, and resolution workflows.
OSISchema 1.0Domain crmSource developer.salesforce.comOwner @pasar6987
Native (downloadable) · Latest 1.0.1 published Mar 4, 2026 · 16 datasets / 20 measures in the latest preview · Updated Mar 10, 2026
Snapshot
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Latest release
1.0.1Published Mar 4, 2026
Origin
Native (downloadable)Managed directly in rawctx
Installability
DownloadableDirect rawctx snapshot download
Domain
crm
Source
Owner
@pasar6987Organization
Independent
Repository
Not linked
License
MIT
Visibility
Public
Tags
Schema preview
OSI 1.0
Model preview
Structure before documentation
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models/sf-service-case.osi.yamlAI context included
16 datasets20 measures226 dimensions14 relationships
README
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@rawctx/sf-service-case
The backbone of customer support, handling case creation, tracking, routing, team assignments, and resolution workflows.
Overview
| Count | |
|---|---|
| Objects (Datasets) | 16 |
| Dimensions | 226 |
| Measures | 20 |
| Relationships | 14 |
Objects
- Case — Represents a case, which is a customer issue or problem.
- CaseArticle — Represents the association between a Case and a KnowledgeArticle.
- CaseComment — Represents a comment that provides additional information about the associated Case.
- CaseContactRole — Represents the role that a given Contact plays on a Case.
- CaseHistory2 — Represents historical information about owner and status changes that have been made to the associated Case.
- CaseMilestone — Represents a milestone (required step in a customer support process) on a Case.
- CaseRelatedIssue — This object acts as a junction between a customer issue (Case) and the Incident or Problem that represents an associated service failure.
- CaseSolution — Represents the association between a Case and a Solution.
- CaseStatus — Represents the status of a Case, such as New, On Hold, or In Process.
- CaseSubjectParticle — Represents the Social Business Rules custom format for the Case Subject field on cases created from inbound social posts.
- CaseTag — Associates a word or short phrase with a Case
- CaseTeamMember — Represents a case team member, who works with a team of other users to help resolve a case.
- CaseTeamRole — Represents a case team role. Every case team member has a role on a case, such as “Customer Contact” or “Case Manager.”
- CaseTeamTemplate — Represents a predefined case team, which is a group of users that helps resolve a case.
- CaseTeamTemplateMember — Represents a member on a predefined case team, which is a group of users that helps resolve cases.
- CaseTeamTemplateRecord — The CaseTeamTemplateRecord object is a linking object between the Case and CaseTeamTemplate objects. To assign a predefined case team to a case (customer inquiry), create a CaseTeamTemplateRecord record and point the ParentId to the case and the TeamTemplateId to the predefined case team.
Install
rawctx snapshot-download @rawctx/sf-service-case
Topology
Semantic graph
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Semantic Graph
Datasets 0 / Measures 0 / Dimensions 0 / Relationships 0
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