Registry packagePublic

@rawctx/sf-service-conversation-intelligence

AI-driven analysis of customer conversations to surface topics, sentiment, and actionable insights for service improvement.

OSISchema 1.0Domain crmSource developer.salesforce.comOwner @pasar6987

Native (downloadable) · Latest 1.0.1 published Mar 4, 2026 · 13 datasets / 20 measures in the latest preview · Updated Mar 10, 2026

Snapshot

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Format

OSI

Latest release

1.0.1Published Mar 4, 2026

Origin

Native (downloadable)Managed directly in rawctx

Installability

DownloadableDirect rawctx snapshot download

Domain

crm

Owner

@pasar6987

Organization

Independent

Repository

Not linked

License

MIT

Visibility

Public

Tags

salesforcecrmserviceconversation-intelligence

Schema preview

OSI 1.0

Model preview

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Models1
Datasets13
Measures20
Dimensions203
Relationships2
AI context1
models/sf-service-conversation-intelligence.osi.yamlAI context included
13 datasets20 measures203 dimensions2 relationships

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README

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@rawctx/sf-service-conversation-intelligence

AI-driven analysis of customer conversations to surface topics, sentiment, and actionable insights for service improvement.

Overview

Count
Objects (Datasets)13
Dimensions203
Measures20
Relationships2

Objects

  • ConvAnalysisSummary — Represents the information stored for each run or refresh of Sales Signals.
  • ConvAnalysisTopic — Represents a topic generated from the Sales Signals refresh or run. For example, a product experiencing issues due to high pricing could be a topic identified through the analysis of multiple calls.
  • ConvAnalysisTopicEntry — Represents a single entry under the ConvAnalysisTopic object. An entry represents a segment of a video or voice call that is associated with a conversation analysis topic.
  • ConvIntelligenceSignalRule — Represents a conversation intelligence signal rule.
  • ConvIntelligenceSignalSubRule — Represents a condition (subrule) within a conversation intelligence signal rule.
  • ConvMessageSendRequest — Represents a request to send a template-based messaging component to a series of messaging users in an enhanced messaging channel or Messaging for In-App.
  • Conversation — Represents a conversation between an end user and an agent.
  • ConversationApiLog — Logs of an API operation on a specific conversation object done using the Conversation Service API.
  • ConversationChannelDefinition — Represents a configurable definition of a conversation channel that’s implemented for Interaction Service for Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS messaging channels.
  • ConversationContextEntry — Represents the context of a message or an event in the chat history between an agent and a messaging user.
  • ConversationEntry — Represents a message or event in a voice call or a standard or enhanced messaging session.
  • ConversationParticipant — Represents an active participant in a conversation. A new ConversationParticipant record is created each time a participant joins a conversation.
  • ConversationVendorInfo — This setup object connects the partner vendor system to the Service Cloud feature.

Install

rawctx snapshot-download @rawctx/sf-service-conversation-intelligence

Topology

Semantic graph

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Semantic Graph

Datasets 0 / Measures 0 / Dimensions 0 / Relationships 0

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