Format
OSI
Registry packagePublic
@rawctx/sf-service-incident-management
ITIL-aligned incident, problem, and change management for tracking service disruptions and coordinating resolution.
OSISchema 1.0Domain crmSource developer.salesforce.comOwner @pasar6987
Native (downloadable) · Latest 1.0.1 published Mar 4, 2026 · 8 datasets / 0 measures in the latest preview · Updated Mar 10, 2026
Snapshot
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Latest release
1.0.1Published Mar 4, 2026
Origin
Native (downloadable)Managed directly in rawctx
Installability
DownloadableDirect rawctx snapshot download
Domain
crm
Source
Owner
@pasar6987Organization
Independent
Repository
Not linked
License
MIT
Visibility
Public
Tags
Schema preview
OSI 1.0
Model preview
Structure before documentation
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models/sf-service-incident-management.osi.yamlAI context included
8 datasets0 measures94 dimensions0 relationships
README
Package narrative and examples
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@rawctx/sf-service-incident-management
ITIL-aligned incident, problem, and change management for tracking service disruptions and coordinating resolution.
Overview
| Count | |
|---|---|
| Objects (Datasets) | 8 |
| Dimensions | 94 |
| Measures | 0 |
| Relationships | 0 |
Objects
- ChangeRequest — Represents a decision to implement a formal request for a change (RFC).
- ChangeRequestRelatedIssue — Represents a junction object that relates a ChangeRequest to an Incident or Problem due to a service failure.
- ChangeRequestRelatedItem — Represents a junction object that relates a ChangeRequest to an Asset.
- Incident — An Incident is any unplanned business interruption that has wide-sweeping impacts and requires an urgent fix. This object contains the details of the incident, documenting the history of the incident from registration to closure.
- IncidentRelatedItem — Represents a junction object that relates an Incident to an Asset or Product.
- Problem — Problems represent the root cause data of one or more incidents. This object contains all the details of a problem, documenting the history of the problem from detection to closure.
- ProblemIncident — Represents a junction object that relates a Problem to an Incident.
- ProblemRelatedItem — Represents a junction object that relates a Problem to an Asset.
Install
rawctx snapshot-download @rawctx/sf-service-incident-management
Topology
Semantic graph
Use the graph last, once the package has already qualified on release state, preview, and documentation.
Semantic Graph
Datasets 0 / Measures 0 / Dimensions 0 / Relationships 0
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