@rawctx/sf-service-platform

Supporting service components including macros, quick text, social engagement, embedded service, and telephony infrastructure.

Overview

Objects

• BusinessHours — Specifies the business hours of your support organization. Escalation rules are run only during these hours.
• CallCenter — Represents a call center, which is a logical representation of a single computer-telephony integration (CTI) system instance in an organization.
• CallCenterRoutingMap — Stores a mapping between a user or queue in a Salesforce org to a user or queue in an external system’s call center.
• CallCoachingMediaProvider — Represents the media provider for call recordings.
• CallCtrAgentFavTrfrDest — Represents a transfer destination that has been marked (starred) as a favorite in the Omni-Channel softphone by a contact center agent for voice call transfers.
• CallDisposition — Represents a call result value that sales reps select when logging a call.
• CallDispositionCategory — Represents the call outcome of a phone call that is used in reports and branching criteria for cadences.
• CallTemplate — Represents a call script for users to read when making calls.
• ChannelObjectLinkingRule — Represents a rule for linking a channel interaction with an object (such as Lead or Contact).
• ContactCenterChannel — Represents a junction object that relates a Bring Your Own Channel for Contact Center as a Service (CCaaS) messaging channel to a CallCenter object for Bring Your Own Channel for CCaaS. This object also represents the routing details for a voicemail configuration.
• EmbeddedServiceDetail — Represents a metadata catalog object that exposes fields from the underlying Embedded Service setup objects defined in each EmbeddedServiceConfig deployment for guest users. Guest users don’t have direct access to the Embedded Service setup objects.
• EmbeddedServiceLabel — Represents a customized label in Embedded Chat or embedded Appointment Management.
• ExtKnowledgeConnector — Represents a connector to a third-party knowledge source for Unified Knowledge.
• Macro — Represents a macro, which is a set of instructions that tells the system to perform one or more tasks.
• MacroInstruction — Represents an instruction in a macro. An instruction can specify the object that the macro interacts with, the context or publisher that the macro works within, the operation or action that the macro performs, and the target of the macro’s actions.
• MacroUsage — Represents macro usage on a record, including which macro was used, who used it, and how they used it.
• MobileSettingsAssignment — Represents the assignment of a particular field service mobile settings configuration to a user profile.
• ProfileSkill — Represents a profile skill, which describes a user’s professional knowledge. This is a global record for the organization, and users are associated through the ProfileSkillUser object.
• ProfileSkillEndorsement — Represents a detail relationship of ProfileSkillUser. An endorsement of a profile skill shows approval and support of another user’s publicly declared skill.
• ProfileSkillUser — Represents a detail relationship of User. The object connects profile skills with users.
• QuickText — This object stores a snippet of text that allows users to send a quick response to a customer. Use quick text to create greetings, answers to common questions, short notes, and more.
• QuickTextUsage — Represents the usage of quick text on a record, including which quick text was used, who used it, and how they used it.
• SOSDeployment — Represents the general settings for deploying SOS video call capability in a native mobile application.
• SOSSession — This object is automatically created for each SOS session and stores information about the session.
• SOSSessionActivity — Captures information about specific events that occur during an SOS video call, such as when an SOS call begins or ends.
• ServiceContract — Represents a customer support contract (business agreement).
• ServiceReport — Represents a report that summarizes a work order, work order line item, or service appointment.
• ServiceReportLayout — Represents a service report template in field service.
• ServiceSetupProvisioning — Represents a task completed by the Service Setup Assistant.
• SocialPersona — Represents a snapshot of a contact's profile on a social network such as Facebook or Twitter.
• SocialPost — Represents a snapshot of a post on a social network such as a Facebook or Twitter.
• VendorCallCenterStatusMap — Stores a mapping between a call center vendor agent status and a Salesforce presence status for an associated call center.

Install

rawctx snapshot-download @rawctx/sf-service-platform