Format
OSI
Registry packagePublic
@rawctx/zendesk-automation
Zendesk automation dimensions and business rule metrics — triggers, automations, macros, views, and their execution counts for workflow optimization.
OSISchema 1.0Domain customer-supportSource developer.zendesk.comOwner @pasar6987
Native (downloadable) · Latest 1.0.0 published Mar 4, 2026 · 4 datasets / 7 measures in the latest preview · Updated Mar 10, 2026
Snapshot
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Latest release
1.0.0Published Mar 4, 2026
Origin
Native (downloadable)Managed directly in rawctx
Installability
DownloadableDirect rawctx snapshot download
Domain
customer-support
Source
Owner
@pasar6987Organization
Independent
Repository
Not linked
License
Apache-2.0
Visibility
Public
Tags
Schema preview
OSI 1.0
Model preview
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models/zendesk-automation.osi.yamlAI context included
4 datasets7 measures27 dimensions0 relationships
README
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@rawctx/zendesk-automation
Zendesk Business Rules & Workflow Automation — the operational backbone of triggers, automations, macros, and views that power ticket routing, status transitions, agent productivity shortcuts, and queue management, enabling data-driven optimization of your support workflow configuration.
Overview
| Count | |
|---|---|
| Datasets | 4 |
| Dimensions | 27 |
| Metrics | 7 |
| Relationships | 0 |
Datasets
Automation
Time-based business rules that execute actions automatically when conditions persist — running hourly to enforce escalation policies, SLA notifications, stale ticket cleanup, and other time-sensitive workflow automation.
- Dimensions: 6
- Metrics: 7
Trigger
Event-driven business rules that fire immediately when ticket conditions are met — powering real-time routing, notifications, auto-responses, priority escalation, and field updates upon ticket creation or modification.
- Dimensions: 7
- Metrics: 0
Macro
Agent productivity shortcuts that apply predefined sets of ticket field changes and response templates with a single action — streamlining repetitive workflows and ensuring consistent response quality.
- Dimensions: 7
- Metrics: 0
View
Saved ticket queue definitions that organize the agent workspace — filtering and sorting tickets by configurable conditions to create focused work queues for triage, assignment, follow-up, and specialized workflows.
- Dimensions: 7
- Metrics: 0
Metrics
- automation_run_count — Number of times automations were executed in the period
- trigger_run_count — Number of times triggers were fired in the period
- macro_usage_count — Number of times macros were applied by agents in the period
- active_automation_count — Number of automations currently enabled and running
- active_trigger_count — Number of triggers currently enabled
- active_macro_count — Number of macros currently available for agent use
- active_view_count — Number of views currently enabled across the account
Install
rawctx snapshot-download @rawctx/zendesk-automation
Source
Topology
Semantic graph
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Semantic Graph
Datasets 0 / Measures 0 / Dimensions 0 / Relationships 0
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