Format
OSI
Registry packagePublic
@rawctx/zendesk-satisfaction
Zendesk satisfaction rating dimensions and CSAT metrics — scores, comments, reason codes, response rates, and satisfaction percentages for customer experience measurement.
OSISchema 1.0Domain customer-supportSource developer.zendesk.comOwner @pasar6987
Native (downloadable) · Latest 1.0.0 published Mar 4, 2026 · 1 datasets / 5 measures in the latest preview · Updated Mar 10, 2026
Snapshot
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Latest release
1.0.0Published Mar 4, 2026
Origin
Native (downloadable)Managed directly in rawctx
Installability
DownloadableDirect rawctx snapshot download
Domain
customer-support
Source
Owner
@pasar6987Organization
Independent
Repository
Not linked
License
Apache-2.0
Visibility
Public
Tags
Schema preview
OSI 1.0
Model preview
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models/zendesk-satisfaction.osi.yamlAI context included
1 datasets5 measures10 dimensions0 relationships
README
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@rawctx/zendesk-satisfaction
Zendesk Customer Satisfaction — the voice of the customer captured through CSAT surveys tied to individual ticket interactions, revealing satisfaction scores, written feedback, negative-rating reasons, and response patterns that measure the human impact of your support quality.
Overview
| Count | |
|---|---|
| Datasets | 1 |
| Dimensions | 10 |
| Metrics | 5 |
| Relationships | 0 |
Datasets
SatisfactionRating
Customer satisfaction survey responses tied to individual ticket interactions — capturing the binary good/bad score, optional written feedback, structured negative reasons, and the full context of who rated whom and when.
- Dimensions: 10
- Metrics: 5
Metrics
- satisfaction_score_good — Number of satisfaction ratings marked as good by customers
- satisfaction_score_bad — Number of satisfaction ratings marked as bad by customers
- satisfaction_score_offered — Number of satisfaction surveys offered to customers
- csat_percentage — Customer satisfaction score: percentage of good ratings out of total rated responses
- satisfaction_response_rate — Percentage of offered satisfaction surveys that received a response
Install
rawctx snapshot-download @rawctx/zendesk-satisfaction
Source
Topology
Semantic graph
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Semantic Graph
Datasets 0 / Measures 0 / Dimensions 0 / Relationships 0
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