Registry packagePublic

@rawctx/zendesk-users

Zendesk user dimensions and agent performance metrics — roles, locales, verification states, login activity, and per-agent productivity measurements.

OSISchema 1.0Domain customer-supportSource developer.zendesk.comOwner @pasar6987

Native (downloadable) · Latest 1.0.0 published Mar 4, 2026 · 2 datasets / 7 measures in the latest preview · Updated Mar 10, 2026

Snapshot

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Format

OSI

Latest release

1.0.0Published Mar 4, 2026

Origin

Native (downloadable)Managed directly in rawctx

Installability

DownloadableDirect rawctx snapshot download

Domain

customer-support

Owner

@pasar6987

Organization

Independent

Repository

Not linked

License

Apache-2.0

Visibility

Public

Tags

zendeskusersagentsend-usersidentityworkforce

Schema preview

OSI 1.0

Model preview

Structure before documentation

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Models1
Datasets2
Measures7
Dimensions20
Relationships1
AI context1
models/zendesk-users.osi.yamlAI context included
2 datasets7 measures20 dimensions1 relationships

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README

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@rawctx/zendesk-users

Zendesk People — comprehensive user identity profiles spanning end-users seeking help, agents delivering support, and administrators governing the system, with role hierarchies, locale preferences, security states, organizational affiliations, and login activity patterns.

Overview

Count
Datasets2
Dimensions20
Metrics7
Relationships1

Datasets

User

Every person in the Zendesk ecosystem — end-users reaching out for help, agents providing support, and administrators managing the platform — with their identity, role, locale, security posture, and organizational membership.

  • Dimensions: 17
  • Metrics: 7

UserTimeline

Temporal touchpoints for user accounts — when they were created, last modified, and most recently active, enabling user lifecycle analysis and engagement tracking.

  • Dimensions: 3
  • Metrics: 0

Metrics

  • agent_ticket_count — Number of tickets assigned to an individual agent in the period
  • agent_solved_count — Number of tickets solved by the agent in the period
  • agent_avg_resolution_time — Average resolution time in minutes for tickets handled by the agent
  • agent_avg_first_reply_time — Average first reply time in minutes for the agent's assigned tickets
  • agent_satisfaction_score — The agent's individual CSAT score based on ratings received on their tickets
  • agent_replies_per_ticket — Average number of replies per ticket for the agent
  • agent_utilization_rate — Percentage of agent's capacity being used based on assigned open tickets

Install

rawctx snapshot-download @rawctx/zendesk-users

Source

Zendesk API Reference

Topology

Semantic graph

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Semantic Graph

Datasets 0 / Measures 0 / Dimensions 0 / Relationships 0

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PackageDatasetMeasureDimensionRelationship