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OSI
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@pasar6987/hubspot-tickets
HubSpot CRM ticket dimensions and metrics — support pipeline, ticket status, priority, SLA compliance, response times, resolution rates, and customer satisfaction tracking.
OSISchema 1.0Domain crmSource developers.hubspot.comOwner @pasar6987
Native (downloadable) · Latest 1.0.0 published Mar 4, 2026 · 2 datasets / 10 measures in the latest preview · Updated Mar 11, 2026
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Latest release
1.0.0Published Mar 4, 2026
Origin
Native (downloadable)Managed directly in rawctx
Installability
DownloadableDirect rawctx snapshot download
Domain
crm
Source
Owner
@pasar6987Organization
Independent
Repository
Not linked
License
Apache-2.0
Visibility
Public
Tags
Schema preview
OSI 1.0
Model preview
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models/hubspot-tickets.osi.yamlAI context included
2 datasets10 measures25 dimensions1 relationships
README
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@pasar6987/hubspot-tickets
HubSpot Tickets — customer support and service operations tracking every inbound request from creation through resolution, with priority classification, channel attribution, SLA compliance monitoring, response time benchmarks, and resolution analytics that drive continuous improvement in customer service quality.
Overview
| Count | |
|---|---|
| Datasets | 2 |
| Dimensions | 25 |
| Metrics | 10 |
| Relationships | 1 |
Datasets
Ticket
Support ticket management — ticket subjects, descriptions, pipeline statuses, priorities, categories, owner assignments, source channels, creation and close dates, customer and agent reply timestamps, and conversation counts that track every support interaction.
- Dimensions: 17
- Metrics: 5
TicketSLA
Ticket SLA compliance and performance — first response times, time-to-close durations, SLA status indicators (on time, due soon, overdue), SLA due dates, and compliance tracking that ensure service level commitments are met.
- Dimensions: 8
- Metrics: 5
Metrics
- total_tickets — The total count of support ticket records in the CRM.
- new_tickets_created — The number of new support tickets created in a given time period.
- open_tickets — The count of tickets currently in an open (not closed) status.
- closed_tickets — The count of tickets that have been closed or resolved.
- tickets_by_priority — The distribution of tickets across priority levels (low, medium, high).
- average_time_to_first_response — The average elapsed time from ticket creation to the first agent response, in hours.
- average_time_to_close — The average elapsed time from ticket creation to resolution, in hours.
- sla_compliance_rate — The percentage of tickets resolved within the defined SLA targets.
- first_response_sla_met_rate — The percentage of tickets where the first response SLA target was met.
- customer_satisfaction_score — The average customer satisfaction rating collected from post-resolution surveys.
Install
rawctx snapshot-download @pasar6987/hubspot-tickets
Source
Topology
Semantic graph
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Semantic Graph
Datasets 0 / Measures 0 / Dimensions 0 / Relationships 0
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