Registry packagePublic

@pasar6987/sf-core-live-agent

Live agent chat sessions, transcript events, telephony dialer usage, call center agent favorites, and supervisor skill configuration for real-time customer engagement.

OSISchema 1.0Domain crmSource developer.salesforce.comOwner @pasar6987

Native (downloadable) · Latest 1.0.1 published Mar 4, 2026 · 9 datasets / 0 measures in the latest preview · Updated Mar 11, 2026

Snapshot

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Format

OSI

Latest release

1.0.1Published Mar 4, 2026

Origin

Native (downloadable)Managed directly in rawctx

Installability

DownloadableDirect rawctx snapshot download

Domain

crm

Owner

@pasar6987

Organization

Independent

Repository

Not linked

License

MIT

Visibility

Public

Tags

salesforcecrmcorelive-agent

Schema preview

OSI 1.0

Model preview

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Models1
Datasets9
Measures0
Dimensions94
Relationships0
AI context1
models/sf-core-live-agent.osi.yamlAI context included
9 datasets0 measures94 dimensions0 relationships

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README

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@pasar6987/sf-core-live-agent

Live agent chat sessions, transcript events, telephony dialer usage, call center agent favorites, and supervisor skill configuration for real-time customer engagement.

Overview

Count
Objects (Datasets)9
Dimensions94
Measures0
Relationships0

Objects

  • AdditionalNumber — Represents an optional additional number for a call center. This additional number is visible in the call center's phone directory.
  • CallCtrAgentFavTrfrDestShare — Represents a sharing entry on a favorite transfer destination in the Omni-Channel softphone for voice call transfers. This object is available in API version 55.0 and later.
  • ChatRetirementRdyMetrics — Chat Retirement Readiness Metrics - ChatRetirementRdyMetrics
  • DialerCallUsage — Dialer Call Usages - DialerCallUsage
  • LiveAgentSessionHistory — This object is automatically created for each Chat session and stores information about changes made to the session.
  • LiveAgentSessionShare — This object is automatically created for each Chat session and stores information about the session.
  • LiveChatTranscriptEvent — Captures specific events that occur over the lifetime of a chat.
  • LiveChatTranscriptShare — Represents a sharing entry on a LiveChatTranscript object.
  • SupervisorAgentConfigSkill — SupervisorAgentConfigSkills - SupervisorAgentConfigSkill

Install

rawctx snapshot-download @pasar6987/sf-core-live-agent

Topology

Semantic graph

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Semantic Graph

Datasets 0 / Measures 0 / Dimensions 0 / Relationships 0

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