Multi-org security posture management with health checks, anomaly detection, policy enforcement, and compliance monitoring.
Public package directory
Browse public packages by stable hub URL
Start with the public directory when you need indexable category pages for package discovery, then move into exact domain and source hubs for deeper browsing.
Browse by domain
Jump into business-area hubs that keep package listings on stable, indexable URLs.
Browse by source
Move through source-specific hubs when discovery starts with the upstream system or registry.
Comprehensive audit trail capturing API calls, login activity, data exports, Apex execution, and UI interactions.
Data-at-rest encryption with tenant secrets, encryption keys, and field-level encryption policies.
Cloud telephony integration for inbound and outbound calling, voicemail, call recording, and quality monitoring.
A curated catalog of requestable services, enabling self-service intake with categorized items, filters, and fulfillment tracking.
Supporting service components including macros, quick text, social engagement, embedded service, and telephony infrastructure.
Intelligent work routing and agent capacity management across channels, with presence tracking and supervisor oversight.
Asynchronous messaging channels enabling customer conversations across SMS, WhatsApp, Facebook Messenger, and more.
Real-time chat infrastructure for agent-to-customer conversations with deployment, routing, and transcript management.
A self-service knowledge base powering article creation, versioning, categorization, feedback, and intelligent search.
ITIL-aligned incident, problem, and change management for tracking service disruptions and coordinating resolution.
Service level agreements and entitlement tracking to ensure customers receive the support they are contractually owed.
Email-to-case routing and outbound email capabilities for managing customer communications through email channels.
AI-driven analysis of customer conversations to surface topics, sentiment, and actionable insights for service improvement.
The backbone of customer support, handling case creation, tracking, routing, team assignments, and resolution workflows.
Appointment scheduling engine with policies, invitations, attendees, resource preferences, operating hours, and waitlist management.
Sales territory modeling with assignment rules, user associations, sharing configurations, and alignment tracking.
Guided selling sequences with action cadences, step tracking, email outreach, and AI-powered deal insights.
Quote generation with line items, price adjustments, tax calculations, recipient groups, and document output.
Product catalog with attribute sets, pricebook entries, adjustments, and data translations.
