Event deliveries, relay configs, subscriptions, managed event channels, platform event settings, and real-time event configurations for publish-subscribe messaging.
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Document checklist settings, generation settings, template configs, e-signature configurations, and briefcase definitions for document lifecycle management.
Metadata containers, package versions, deploy requests, source member tracking, subscriber package management, sandbox provisioning, and release update steps that orchestrate org change delivery.
Data connectors, sources, streams, graph definitions, data kits, batch data sources, package kit objects, history retention jobs, and duplicate management for governing data lifecycle.
Entity and field definitions, relationship domain introspection, custom fields, object hierarchy mappings, tab definitions, and standard action descriptors that define the shape of your data model.
Context definitions, attributes, mappings, nodes, hydration details, tags, and use-case mappings that model runtime context for decision services and personalization.
Commerce settings, payment gateway providers, payment method types, commission statement configs, and online sales settings for transactional commerce.
Business process definitions, groups, feedback configurations, and feedback records for modeling and monitoring declarative process automation.
Attribution model definitions, output key fields, related type parameters, stage definitions, and stage metric configurations for multi-touch revenue attribution.
Apex class, trigger, and component compilation members, code coverage analysis, test execution queues, debug sessions, overlay actions, heap dumps, and IDE workspace tooling for server-side development.
Analytics dashboard specifications, widget definitions, dataset definitions, visualization specs, and image widget configurations powering CRM Analytics.
Machine learning models, prediction engines, generative AI planners, Einstein insights, and intelligent scoring definitions that bring predictive and generative intelligence to the platform.
Activation platforms, audience identifiers, field values, data connectors, and Customer Data Platform settings that power segment activation and identity resolution.
Multi-org security posture management with health checks, anomaly detection, policy enforcement, and compliance monitoring.
Comprehensive audit trail capturing API calls, login activity, data exports, Apex execution, and UI interactions.
Data-at-rest encryption with tenant secrets, encryption keys, and field-level encryption policies.
Cloud telephony integration for inbound and outbound calling, voicemail, call recording, and quality monitoring.
A curated catalog of requestable services, enabling self-service intake with categorized items, filters, and fulfillment tracking.
Supporting service components including macros, quick text, social engagement, embedded service, and telephony infrastructure.
Intelligent work routing and agent capacity management across channels, with presence tracking and supervisor oversight.